The Importance of Listening to our Members

April 9, 2017 § Leave a comment

Laura Black, a nurse practitioner and regional clinical director for Commonwealth Care Alliance, wrote a column in Sunday’s MetroWest Daily News about fully engaging members in their care and ensuring their voices are heard.
Laura Black_headshot
“Care delivery is most effective and successful when medical professionals and caregivers respect a patient’s dignity of risk, allowing them to make their own medical choices, as long as they understand the potential outcomes,” she wrote. “Sometimes the best course providers can follow is to remove the paternalistic viewpoint, and remember that the person receiving treatment is the expert of their body and environment.”

Laura’s article is the first in a new series for CCA in MetroWest Daily News called ‘Health Matters.’ You can read the full piece here.

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